What our clients have to say
Success in their own words.
Don’t just take our word for it…
We’ve compiled success stories from both Trustpilot and Google Reviews, showcasing the ways in which RVA Surveyors have achieved results for our client’s business rates liabilities.
“No upfront charges so no risk to us”
Met initially with an Agent and agreed to a survey. We felt we were paying over the odds at the premises (Now we have moved elsewhere). Both the RVA Agent and the surveyor were very professional and advised there would be a short wait before we heard back. We were later contacted by our local Council advising of a refund. Excellent result all down to RVA. No upfront charges so no risk to us.
“A very honest and accurate assessment”
RVA surveyors gave a very honest and accurate assessment of our rating value at BBR Graphics and as a customer that is all we ask for.
“Excellent service”
Excellent service, but longer than expected between sign up and surveyor’s visit.
“Professional service, great communication, very efficient”
Despite not being able to secure a discount for us, I would highly recommend RVA surveyors. They operate on no-win, no-fee basis so there’s nothing to lose. Professional service, great communication, very efficient.
“True to their word without any issues”
From the beginning they did advise me they may or may not be able to get a rebate on my property and would not apply to the council if they think it is correct. They visited and checked and advised me my rates were correct. It did not cost me anything. All in all they were true to their word without any issues.
“Easy and straight forward process”
I very easy & straight forward process with (as promised) no costs involved just a little bit of time & minimal paperwork.
“Friendly and provide great customer service”
“Highly recommended”
“Fantastic professional service”
“Easy to communicate with”
“Very Helpful”
“It did not cost me anything”
From the beginning they did advise me they may or may not be able to get a rebate on my property and would not apply to the council if they think it is correct. They visited and checked and advised me my rates were correct.
It did not cost me anything. All in all they were true to their word without any issues.
“Great service from start to finish”
Great service from start to finish. The whole team were professional and made the whole process very easy.
“Answered All Queries”
Kept in contact throughout the process and answered all queries in a timely manner.
“Acceptable and Supportive Organisation”
Acceptable and supportive organisation and achieved the objective for the business. If there was a need we would use again.
“Proficient and Professional”
“Easy to use”
“No upfront fees”
Professional quick and no nonsense no upfront fees and do what they say.
“Punctual and Professional”
“No costs”
Process was efficient. However on this occasion no refunds were due but also no costs.
“Good Experience”
Good Experience, no win no fees basis true the word, did try their best.
“Did what they said”
Done what they said unfortunately my property was valued correctly.
“Resulted in a rates reduction”
They provided a fast and efficient service that resulted in a rates reduction.
“Did not over-promise”
“10/10”
I awarded 10/10. George was very professional, a pleasure to deal with and kept me informed throughout.
“Would use RVA again in the future”
“Professional promised service”
“Managed to reduce our business rates”
Managed to reduce our business rates. Patrick is took care of everything.
“They made it happen”
They made it happen as they promised to solve the issue.
“No reason to doubt their intention to help”
Straight forward, well explained and informed. No reason to doubt their intention to help with a fair and acceptable charge rate. Would recommend.
“Thoroughly professional and effortless”
From initial contact, thru’ survey visit and final notification of reduction in ratings amount the experience was thoroughly professional and effortless from our side. Would definitely recommend.
“Saved me some money”
“Great company to work with”
“Nice people”
“Very prompt service”
“I would highly recommend”
I used these guys to reduce our business rates and they were extremely attentive and were in constant contact. I would highly recommend them if you wanted to get your business rates reduced.
“Helpful, clear and professional”
Matthew, the office contact Nathan and the surveyor were very helpful, clear and professional.
“Experience was great”
The experience was great as the surveyor was on time and took the details without any issues.
“Painless Process”
From the initial conversation, found the process painless, easy to understand with a friendly and helpful approach from RVA.
“I’d definitely recommend RVA Surveyors to other business owners”
I recently used RVA Surveyors to see if I could reduce my business rates. Although they weren’t able to secure a discount in my case, the service was still very helpful. The team was professional, clear in their communication, and made the process easy to understand from start to finish. One thing I really appreciated is that there was no charge at all, since no savings were achieved — a fair and transparent approach. It gave me confidence that my rates had been thoroughly reviewed by experts. I’d definitely recommend RVA Surveyors to other business owners who want to ensure they’re not overpaying.
“Simple Process from Start to Finish”
Simple process from start to finish with a reduction in our yearly rates achieved historically and going forward.
“They were straight forward and quick”
They were straight forward and quick. Also everything ran smoothly exactly as they said.
“Very Efficient and Thorough”
Very efficient & thorough review of our business rates status & would recommend RVA thoroughly.
“RVA surveyors have provided an excellent service”
RVA surveyors have provided an excellent service – successfully achieving a business rates reduction across our premises. Communication was clear and regular from all departments throughout the process.
“Very helpful and knowledgeable people.”
Very helpful and knowledgeable people. My business rates were sorted quickly. Thanks
“Good service by RVA”
We are thankful to RVA for a successful business rates reduction appeal. The rateable value of our property is now reduced and we were credited last thee years overpaid amount. Good advice, service at reasonable charges.
“Made the process easy to understand from start to finish.”
I recently used RVA Surveyors to see if I could reduce my business rates. Although they weren’t able to secure a discount in my case, the service was still very helpful. The team was professional, clear in their communication, and made the process easy to understand from start to finish.
One thing I really appreciated is that there was no charge at all, since no savings were achieved — a fair and transparent approach. It gave me confidence that my rates had been thoroughly reviewed by experts. I’d definitely recommend RVA Surveyors to other business owners who want to ensure they’re not overpaying.
“Excellent company to deal with”
Excellent company to deal with, got results we were after and service provided was very good.
“Information from RVA was excellent”
The flow of information from RVA was excellent from start to completion and the outcome was extremely pleasing.
“RVA helped our company massively”
RVA helped our company massively getting us a rebate for rates overpayment and also a reduction in our rates going forward. Would highly recommend.
“Professional from start to finish”
RVA Surveyors were professional from start to finish. The team clearly explained the process, handled everything with professionalism, and kept me updated at every stage. They didn’t identify an opportunity for savings on our business rates but the whole process was straightforward and stress-free.
Highly recommend them to any business looking to review their rates.
“Staying true to their word”
I highly recommend RVA Surveyors for a smooth and hassle-free experience with excellent results. They delivered outstanding service from start to finish, staying true to their word and timeline. If you’re serious about claiming rebates, they’re definitely worth considering.
“What stood out most was their knowledge and attention to detail”
I had a great experience with RVA Surveyors. From start to finish, the team was professional, efficient, and really clear in their communication.
What stood out most was their knowledge and attention to detail – it gave me confidence that everything was being handled properly. The whole process felt smooth and stress-free, and the service was excellent value.
I’d happily recommend RVA Surveyors to anyone looking for a reliable, trustworthy, and professional service.
“They handled the whole process really well”
Had never been keen to go down this route in the past however liked RVA’s approach and they handled the whole process really well did not end up with a reduction but least we know we are paying the correct valuation.
“Saved us thousands of pounds!”
The company successfully negotiated a rate reduction for us, and their customer service exceeded our expectations. Thank you!
“Saved us over £4K on our business rates.”
Really efficient and helpful service that has saved us over £4K per annum since 2023 on our business rates.
“Huge reduction and refund on our business rates!”
“RVA were incredibly helpful in securing a backdated rebate for us, as well as future savings following a revaluation of our business rates. Their communication was excellent, and everyone we spoke with was a pleasure to deal with. I’d highly recommend them to anyone looking to reduce their business rates liability.”
“Great experience with RVA Surveyors”
“Great experience with RVA Surveyors. Good clear communication and completed in a timely manner.”
“Great service throughout”
“Good people to deal with. Savings made with very little work from me! Great service throughout.”
“RVA took all other matters in their control.”
Following the initial assessment visit from the RVA representative, the only personal involvement we had in the whole process was to receive an assessment from the rates office at our works, where an RVA representative was present. RVA took all other matters in their control allowing us to concentrate on our own business matters.
“Their communication was excellent”
RVA were incredibly helpful in securing a backdated rebate for us, as well as future savings following a revaluation of our business rates. Their communication was excellent, and everyone we spoke with was a pleasure to deal with. I’d highly recommend them to anyone looking to reduce their business rates liability.
“Very happy with my experience with this company”
Very happy with my experience with this company. Unfortunately we didn’t manage to get our business rates reduced but they were extremely helpful and provided their services free of charge. I really appreciate the no fee unless a deduction is achieved as every other company I’ve come across wanted circa 1k upfront with no guarantee of a reduction.
Highly recommend.
“Brilliant Effortless Service”
Great communication, professional service and would definitely recommend to anyone else.
“Done exactly what they said they would do”
Very professional service. Replies are quick and informative. Done exactly what they said they would do. Highly recommended.
“Great Response Time”
Very quick to respond to questions and queries and reassuring to know the company is always assessing the business rates for you without having to chase – great customer service
“Extremely helpful throughout the process”
We used RVA to help review our business rates. They were extremely helpful throughout the process and their communication was spot on. We ended up getting a sizeable rebate on what we had overpaid over the years. We would definitely recommend their services and will use them again should the need arise.
Video Testimonials
We leave no stone unturned in our pursuit of achieving reductions for our clients, so speak to one of our savings specialists today, and see how we can reduce your business rates liability!
Contact us
Or simply call us on 0330 055 3234 and a member of the team will be happy to help.
Opening hours:
Monday 08:45 – 17:30
Tuesday 08:45 – 17:30
Wednesday 08:45 – 17:30
Thursday 08:45 – 17:30
Friday 08:45 – 15:55
