Why Choose RVA?

The reasons and methods to achieve a reduction or rebate in Rates Payable are wide and varied and will differ based on your property type and location. They include but are not limited to; Rateable Value Reductions, potential Business Rate Reliefs & Discounts, Audits of business rates accounts, Credit Balances & Historical Errors and/or omissions. Of course we cannot guarantee you a reduction or rebate but you can be assured of our focus and determination in achieving success for you.

Understanding YOUR Property – Your property has been highlighted through our internal analysis and intelligence gathering as one where we believe that an opportunity exists to challenge your rates liability. However, due to the complexity of the rating system, despite all best endeavours, at no point can we offer any guarantees or assurances either verbally or in writing that we will be able to achieve a reduction for you through the multiple reasons and methods of reductions available.

These reasons and methods to achieve a reduction or rebate in Rates Payable are wide and varied and will differ based on your property type and location. They include but are not limited to; Rateable Value Reductions, potential Business Rate Reliefs & Discounts, Audits of business rates accounts, Credit Balances & Historical Errors and/or omissions.

Ongoing Service – Whether or not an initial reduction is applied to your property, we will, for the duration of the agreement, continue to monitor your property, your area and business sector looking for further opportunities to reduce your liabilities as an ongoing service to you. This is provided by RVA at no cost, the only time a fee is payable is if a reduction or rebate is applied to your property. Our transparent fee structure means that there are never any hidden charges or surprises.

RVA Ratings Advisors – Initial contact would normally be from our office based Advisors who are there to discuss your property in more detail and If, as part of this call, we determine that there is a likelihood that there could be a reduction in your Business Rates an appointment will be agreed for an RVA Rating Assessor to meet with you.

RVA Ratings Assessors – The remit of the RVA Ratings Assessor is very clear; they are there to explain to you the role that RVA undertake as your Business Rates Partner; with a view to identifying potential savings in your business rates liability in what is a very complex Business Rates System in the UK. The assessor will look to confirm as much information about the property before confirming we are prepared to offer the services of RVA. The Assessor will also start to build a profile to pass on to our Operations and Surveying department. The assessor is not a surveyor however once you have instructed RVA you may also be visited by a surveyor at a later date if we feel it is appropriate to your case.

Having chosen RVA Surveyors our Ratings Assessor will also make you aware of the processes going forward as our aim is to make sure that you have a hassle free process and are kept informed.

Peace of Mind – Once you have signed RVA’s agreement and supporting documents we will leave you copies in a carbon form. There may also be other original (non-carbon) forms that you will be required to be sign that allow RVA to progress the process of appeals and reductions. If you require copies of these for your own reference they can be supplied to you from our Head Office via email or post.

In addition we may, at any point in the future, require additional documents to be completed. This could be due to a change in legislation for example or where we have identified an area of opportunity that we require the document to be completed by you. We will contact you if this is the case and give you clear instructions.

Your documents will clearly outline to you the tenure of your agreement and during this period we will continue to monitor your property for savings opportunities. There are no fees for our ongoing monitoring as fees are only applicable if there is a reduction and or rebate in your rates payable, this is clearly outlined in the copies of your agreement.

If for any reason you change your mind we offer a no quibble seven day cooling off period. If at any point within seven days of instructing RVA you change your mind and no longer wish to benefit from RVA’s services simply follow the cooling off period instructions set out in your agreement and we will terminate your agreement.

Case Handling – In the first few weeks, your case will be Audited by a case handler. Their role is to identify any reliefs and discounts that could or should have been applied to your Rates Payable. Where we identify a relief or discount that we believe should or could have been applied to your account, we will begin the process or negotiations with the local authorities to secure these on your behalf which may take a number of weeks.

Rateable Value Review – All properties instructed to RVA are then reviewed by our surveying department. The purpose, at this stage, is to identify next actions which generally relate to the Rateable Value of your property.

Appeal Process – Where we believe there is a potential reduction in your Rateable Value an appeal is lodged and our Surveyors will open negotiations with the Valuation Office Agency (VOA). As part of this process we may need to gather additional information from you either by phone or letter and it would also be common for the RVA surveyor to require access to the property.

Target Date – The next stage is the Target Date which is issued by the VOA and dictates the period in which RVA can formally negotiate on the specifics of your property. The delay in getting to this stage (up to 12 months) can be frustrating and you may have prolonged periods where it appears nothing is happening. This is largely out of our hands and VOA back logs are normally the cause. Rest assured the process is ongoing and if you require an update, call or email us at any time.

Outcome – depending on the merits of your case it will be either withdrawn, unsuccessful or a reduction will be agreed.

No Reduction No Fee – Whatever the outcome you are covered by our No Reduction No Fee Guarantee and in all cases we will continue to monitor factors relating to your property looking for ways to reduce your business rates for the duration of the contract.